Judy Potter, Owner & CEO
Judy Potter brings decades of leadership, service, and entrepreneurial drive to Black & White Transportation. A U.S. Navy veteran, Judy began her journey with the company as a bookkeeper before rising to General Manager—and eventually, Owner & CEO. Since purchasing Black & White in 1997 with her husband Scott, Judy has grown the company’s volume and services more than thirtyfold. She actively serves on several local and national boards. She and Scott live in Ottawa Lake, Michigan and enjoy spending time with their two grandsons.
Scott Potter, Owner & Vice President
Scott Potter leads new project development and drives marketing and business growth at Black & White Transportation. A champion of community partnerships, he played a key role in launching BG Transit and remains deeply involved with federally funded transportation compliance and training. Scott also oversees our Drug & Alcohol testing program and helped implement our innovative web-based booking system. A Whitmer, BGSU and University of Toledo grad with a background in music and communications, Scott’s path has taken him from the stage to the boardroom. When he’s not playing trumpet with the Toledo Jazz Orchestra, Scott can often be found on the water. An avid fly fisherman, he’s honed his casting skills on some of the world’s most renowned rivers, streams and ocean flats.
Therese Wilkinson, Chief Financial Officer
Therese Wilkinson, CPA, has served as Black & White Transportation’s Chief Financial Officer since 2015, overseeing all aspects of fiscal management and financial strategy. She leads accounting operations, regulatory reporting, budgeting, and the development of strong internal controls. Prior to joining the team, Therese spent a decade at Plante Moran as an audit manager specializing in manufacturing and distribution. She holds both an undergraduate degree in Accounting and an MBA from the University of Dayton. Therese and her husband Jake live in the Toledo area with their five young sons—Oliver, Simon, Henry, Louie and Vinny.
Jenn Schacht, Director of Community Engagement
Jenn Schacht comes to Black & White with over 29 years of customer engagement and leadership development experience. Jenn’s passion and dedication to her work significantly impact those around her as she builds strong teams and works collaboratively to enhance customer experience. Jenn is dedicated to creating long term relationships and working to build support mechanisms to support those relationships. When Jenn is not working, she enjoys immersing herself in the sights, sounds, and activities of downtown Toledo, taking full advantage of the city’s vibrant culture and energy.
Tripper Northrup, General Manager
Tripper oversees daily operations, long-term planning, safety compliance and customer service initiatives to ensure efficient and reliable service delivery. Prior to joining Black & White, Tripper was a medical sales representative for seven years, fostering relationships at multiple hospitals throughout the Lucas and Wood County areas, A graduate of The Ohio State University, Tripper, his wife Kelsey and their small children live in the Sylvania area.
Gary Katafias, Systems Administrator
Gary hails from Toledo, Ohio. His expertise at Black & White Transportation lies in leveraging cutting-edge technology to enhance administrative operations and elevate the customer experience. His keen ability to identify areas for improvement has led him to develop innovative solutions and streamline workflow processes through automation. With a knack for simplifying complex tasks, he consistently strives to optimize efficiency and drive positive change within the organization. Gary, an avid sports fan, enjoys playing hockey and watching football. Go Irish!
Joy Heninger, TNC Liaison
Joy oversees the more than 150 independent owner-operators in the company’s largest division. In addition to managing day-to-day relationships with the TNC team, Joy also carries significant responsibility for insurance operations from procurement to claims handling, while leading risk management and loss prevention efforts. She is often the first point of contact for customer concerns and complaints, ensuring that issues are investigated and resolved with professionalism and care. Before joining Black & White, Joy owned and operated Riverstone Farm for 15 years, where she raised alpacas. Needless to say, if you can manage a herd of alpacas, managing a herd of 150 TNC drivers is just another day at the office. An empty nester living in Toledo, she is the proud mother of four grown children.
Norma Crawford, HR Manager
Norma joined Black & White in 2026 as Human Resources Manager, bringing over two decades of experience spanning human resources, payroll, and operations across a wide range of industries. Most recently, Norma served as an HR and Payroll Consultant supporting organizations including Rolled Alloys, Reino Linen, and Corteva Agriscience, where she managed full-cycle HR operations, multi-site recruitment, and complex payroll and HRIS systems for workforces of 500+ employees across the United States and Canada. Norma holds a Masters Certificate in Human Resources Management from Villanova University and is preparing to sit for her SPHR certification. At Black & White, Norma oversees driver credentialing, HR functions, and compliance documentation, and works closely with Clark as she becomes acquainted with the unique aspects of the transportation industry. Outside the office, Norma is mom to Major, a miniature schnauzer who has strong feelings about the mailman, the doorbell, and most things in between. If you know the breed, you know.
Ryan Stack, Paratransit Manager
Ryan Stack brings an unconventional and genuinely compelling background to his role as Paratransit Division Manager at Black & White Transportation. A graduate of Albion College and the Art Institute of Colorado, Ryan built his early career in professional kitchens, working his way from prep cook to Sous Chef within the acclaimed Sushi Den restaurant group in Denver and leading the prepared foods and catering divisions at Cherry Creek Whole Foods. Those who have worked in professional kitchens know it is less a job than a way of life defined by high standards, calm under pressure, and an instinct for taking care of people. Returning to Toledo, Ryan owned and operated Dealership Specialties of Northwest Ohio, a franchise focused on marketing and inventory management for automotive dealerships. He joined Black & White in November 2025, bringing to the paratransit division the precision, accountability, and people-first orientation that defined his earlier careers, along with firsthand transportation experience from his time in dispatch and call-taking operations. Outside of work, Ryan is kept busy by his two children, Beckham and Rowan.
