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If you (or a loved one) rely on a ride to reach an appointment in Old West End, Point Place, Ottawa Hills, or South Toledo, you’re not alone. Transportation is one of the biggest barriers to timely care. About 13 million U.S. adults — 5% of all adults — skipped or delayed needed medical care because they couldn’t find transportation. And for adults who don’t have a car or good public transit nearby, more than 1 in 5 report delaying or missing needed care.
NEMT can be the solution to that. Non-Emergency Medical Transportation (NEMT) provides scheduled, non-urgent rides to healthcare. Think clinic visits, dialysis, physical therapy, imaging, or follow-ups — when you don’t need an ambulance.
This guide breaks down how rides are coordinated by Toledo hospitals and how Black & White Transportation provides you and your loved ones with the best service possible.
How Toledo Hospitals Set up Rides With Black & White Transportation
Care teams move fast, so we do, too. Here’s how a typical discharge-day ride comes together:
- A nurse or case manager flags the need. On the unit, your care team notes mobility needs and timing for pick-up. At ProMedica Toledo Hospital, they’ll confirm the correct entrance and timing before contacting us. Teams at Mercy Health — St. Vincent Medical Center follow a similar playbook to support safe, timely departures.
- We confirm the details. We verify the precise pick-up location, mobility requirements, escort instructions, and destination.
- We dispatch the right vehicle and driver. Our team assigns an accessible vehicle if the passenger uses a wheelchair or walker. We’ll send a trained driver who can provide door-through-door assistance when needed.
- We communicate clearly. We text or call with vehicle and arrival details, meet you where your care team directs us, and help you board safely.
- We document the trip for facilities and accounts. For business and clinical partners, we provide ride logs and on-time performance reporting that support throughput and patient experience.
We Lock in on Dialysis Days
Dialysis runs on consistency. We schedule standing rides that match your treatment calendar — M/W/F or T/Th/Sat — so you don’t juggle calls when you should rest. Your center shares your schedule; we map out pick-up windows, accessible vehicle needs, and preferred entrances. We’ll help you travel to and from dialysis centers in Toledo and give you the best possible help.
What to Prepare
You can help us help you — here’s a simple checklist our local families use from Point Place to South Toledo:
- Appointment & location: Write the exact clinic/unit name and entrance.
- Mobility info: Tell us if you use a wheelchair, walker, or oxygen. We bring the right securements and plan driver assistance accordingly.
- Escort plan: If a caregiver or nurse will accompany you to the curb or door, add their name and phone number.
- Return ride timing: If you need a return trip after a procedure or dialysis, we’ll schedule it with a flexible window so you never feel rushed. With our 24/7 service, you can schedule with ease.
- Access & building quirks: Old Orchard driveways? Apartment buzzers in Five Points? Gated condos in Rossford? Tell us once; we’ll note it for future rides.
We secure mobility devices, assist step-by-step, and prioritize steady, comfortable driving. You’ll see the same friendly, trained approach.
What To Expect From Our Drivers and Vehicles
- Door-through-door help: We walk with you from your room or door to our vehicle and back again if you request it.
- Proper securement every time: We secure wheelchairs and medical equipment and recheck everything before the vehicle moves. Download our app! There are tons of benefits like being able to book at any time you want!
- Clear communication: We call ahead, confirm entrances, and coordinate with your nurse or family if plans change.
- Clean, reliable vehicles: We maintain our sedans and wheelchair-accessible vans rigorously and keep them clean for every rider.
- Local know-how: We optimize routes through Downtown construction, I-75 traffic by the river, or game-day congestion around Uptown so you arrive on time to your appointment at any Toledo hospital.
How We Provide Support and Improve Patient Experience
We partner with various Toledo hospitals for case management, dialysis schedulers, and practice managers across to cut friction around discharges and recurring treatments:
- Single point of contact: Your team reaches our dedicated dispatch to book, modify, and confirm rides fast.
- On-time performance: We track arrival and drop-off times and share reports so you can monitor throughput.
- Consistent standards: Our drivers follow healthcare-grade protocols for securement, assistance, and communication.
- Scalable coverage: We handle same-day discharges and high-volume recurring schedules without compromising service quality.
- Account-friendly billing: We align invoices and reporting to your organization’s workflow to reduce admin time.
Ready to Go?
Whether you’re heading home from Toledo hospitals, keeping a critical dialysis slot in Oregon or Sylvania, or coordinating high-volume rides for a clinic, Black & White Transportation is here to help — 24/7. Book online, set up a corporate account, or download our app today!
